We began looking for a new Scale Software program because of the Y2K scare. We had the opportunity to upgrade our current DOS based scale software program that we had to a windows based program, which was the most inexpensive way for us to go. We called our then current scale software program company and asked for a demo of the new windows upgrade software program and a list of references of the counties currently using the software. We began calling those counties, some of which have had the software program on line for several years (1-to-3 years) and were still having problems with retrieving data and were unable to use the report program, even after going through training classes, after finding out that not one county was satisfied with the software we began looking for other options available. We called other counties to see what they were using and experiences that they have had. During this process we spoke with Alan Altman the Director for Clay County, they had the Paradigm CompuWeigh System installed and asked us to drive over and view the CompuWeigh System up and running. We did just that and were we surprised! To find that the system had so much flexibility and versatility to interface with an accounting software program and it was windows driven, considering we had to do all our reports and compile the data manually. Needless to say we were hooked. We immediately began the purchasing process. We got with Paradigm's Support team and they answered our questions, were very courteous and helpful during the purchasing process. Then came the installation of the CompuWeigh System and setting up the accounting program, and Training the staff. Paradigm sent us the finest as far as we were concerned, "Chris Holmes" he was so knowledgeable about the CompuWeigh System, he was patient with our staff during the training process, he made everything so simple for us, he went over and over everything to make sure we understood it. After the training and Chris left, we had some questions and some things we got stumped on and even though it was during the Thanksgiving holidays Chris gave us every phone number available for him to be reached even at his home, and he was glad to help with our situation. Thanks to Chris for all your help. We have had the CompuWeigh System now for about 1 1/2 years and are completely satisfied with it and are recommending it to other counties that call and ask what scale software program we are using. We still have to call and rely on the support team of Paradigm, Chris Holmes, Jackie Barlow, Jason Webster, Chris Weglein and Phil Weglein from time-to-time and we have always gotten a quick response from them. Thanks to Paradigm for such a great Scale Software System.

Bill Lycan - Solid Waste Director
Pam Lashley - Office Manager
Winfield Solid Waste Facility - Columbia County, Florida

Cobb County Solid Waste Division, GA 

We went live on Saturday, October 1, 1999 with Paradigm Software. We had many meetings; prepared task schedules and considered every possible problem. We thought!! When we were finalizing the installation the night before, we realized that one of the four of our weighing devices was not communicating with the software. The scale technician came out after hours. He determined the problem was with the device, but told us there was no way to complete the repair until the next day. Our fiscal year starts October 1, so we were puzzled as what to do. We looked to the Paradigm representative for help. He drew up a very detailed plan on the board in our conference room at 10:30 p.m. His plan would phase in one workstation at a time, while running both systems. We opened at 7:00 a.m. the next morning and were operating live on WeighStation on all scale workstations by 12 Noon. This confirmed in our mind, again, that we had made the right decision about the right software company. The service and attention we have received since then has been a duplication of the service we received that night and the following morning. The software has been everything we had planned for and more. Thanks for making our jobs easier.

Wanda Haight, Accountant
Cobb County Solid Waste Division
Cobb County Board of Commissioners
Marietta, Georgia

Delaware Solid Waste Authority, DE

Since acquiring CompuWeigh and WeighStation software from Paradigm Software L.L.C., the Delaware Solid Waste Authority’s reporting, auditing and communication abilities have been greatly improved. Paradigm’s technical support assistance with the setup of WeighStation has made our organization’s database tracking and control easily manageable. Paradigm Software L.L.C. has developed their software to meet all the needs of their clients without the need for custom programming. With the interaction of Microsoft applications, the CompuWeigh software provides unlimited methods of manipulating data for analyses.

Herbert F. Dulin
Delaware Solid Waste Authority
Business Analyst

Rodman Solid Waste Management Facility, NY

When our facility was looking for a new software package that would accommodate our needs, I put a lot of time and effort in to researching all the latest programs available. I was very impressed with what Paradigm Software, L.L.C. had to offer. Your program provided the flexibility and capability that our landfill was looking for, while being very user-friendly. We have been using the CompuWeigh System since September 1999 and have been very pleased with the results. The support staff at Paradigm was very helpful in tailoring the program to meet our needs. Joel Erlichman of Paradigm has provided a great deal of assistance with our accounting software program that we download our billing information to, even though it is not part of the CompuWeigh System. I have found that I seldom have had to call Paradigm for technical assistance as the program has run so smoothly, but whenever I have placed a call, my questions have been answered expediently and explained in a manner that was comprehendible. The customer service at Paradigm Software is exceptional. I have received calls from other landfills that are exploring new software options and I cannot say enough good things about the CompuWeigh System and the people at Paradigm.

Jan M. Castro
Customer Service Specialist
Rodman NY Solid Waste Management Facility

City of Ames, IA

Our Paradigm Software was installed in August of 1999.  Paradigm sent Chris Holmes from their office to install our program and hardware, as well as to train all staff that would be involved in using it.  The company was careful to accommodate our varying schedules to be sure everyone had a chance to use the new program and understand it before going ‘live’.  After the installation, Chris let us know that we could call any time to get help if we needed it.  We also had emergency numbers to call in the event that we needed help during non-traditional office hours; this was very handy on a couple of Saturdays I can think of!  Paradigm has been very responsive when we’ve needed to add things to our system; we tell them what we’d like the system to do for us, and they come up with just what we need.  They’ve been able to fit their program to our rather unusual operation of our waste-to-energy system; we really appreciate the personal attention we’ve received from the company.

Lorrie E. Hanson
Principal Clerk
Arnold O. Chantland Resource Recovery System
City of Ames, IA