Support

Paradigm Software, L.L.C. provides our customers with industry leading support. Our online support services require an annual support agreement and an approved login account. In order to access the online support services you must first login. If you do not have a login account, please click here to obtain one.

Users with an active support agreement with us are entitled to the following services:

*Access to the Knowledge Base on this site.
*Direct technical support with our team for the life of the Agreement.
*Software updates to your version of the application from our FTP site.
*24x7 Emergency Support.

The Paradigm Technical Support team is available from 7:00 am to 6:00 pm Eastern Time, Monday through Friday, except holidays. After hours technical support is available by calling the number listed below and selecting the after hours extension to be connected directly to the after hours technician’s cell phone. You may also submit a non-emergency support request from our Contact Us page.

Technical Support Contact Information

You may also submit a support request from our Contact Us page.

For issues that fall outside the scope of our Support Agreement, such as help with 3rd party software or hardware not supplied by Paradigm Software, L.L.C., additional charges may apply.

Customer Access