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Support FAQsTable of Contents
VB Error 429/430...How to fix?Most likely, this error is generated because a program component is not properly registered on this machine. To resolve this issue, go to the PD30/EXE directory and run the DBUpdate.EXE program. Press the "Reg Active X Servers" button.  If this does not resolve the issue, the next likely reason you would receive this error is because the latest MDAC components are not installed on the machine. If you do not have an MDAC installation package from Paradigm Software, you can download one from our FTP site... Back to TopVB Error 3265...How to Fix?"VB Error 3265 - Item not found in this collection" is usually a result of the database not being up to date. To resolve this issue, go to the PD30/EXE directory and run the DBUpdate.EXE program. *Important* - Make sure everyone is out of both WeighStation and CompuWeigh prior to updating the databases. Once everyone is out, press the "Update Access Databases" button if you are using our Access version. If you are using the SQL Server version, go to the SQL Server tab, and press the "Update SQL Database" button. Once the update process is complete, you can get everyone back into WeighStation and CompuWeigh. If this process does not resolve the error, please contact Paradigm Software for additional support. Back to TopVB Error 3343...How to fix?"VB Error 3343 - Unrecognized Database Format" is usually the result of a corrupted access database. To fix this problem, try to get everyone out of the program you are receiving it in and have one person get back in. With everyone out, the program will attempt to repair the file itself. If the auto-repair feature doesn't work, go to the PD30/EXE directory and run the Repair32.EXE program.
 Press the dropdown arrow and select the file that needs to be repaired. Once repaired, attempt to get back into WeighStation or CompuWeigh. If this process does not resolve the error, please contact Paradigm Software for additional support. Back to TopHow can I get the latest WeighStation and CompuWeigh Updates?Currently, updates are available from our ftp site:
You can download Update.EXE if you are using the Access version, Update.EXE and UpdateSQL.Exe if you are using our SQL version, or UpdateRD.EXE if you are using our Routing Program. Back to TopIs there additional training available?Yes, additional WeighStation and CompuWeigh training is available. We have performed post-installation on-site training as well as training over the internet using web conferencing software or remote control software. We also offer introductory training for Crystal Report Writing and setup support for several accounting packages. Please contact Paradigm Software if you are interested in receiving additional training. Back to TopHow do I contact Paradigm after normal operating hours?Our normal operating hours are from 7:30 AM to 6:00 PM Eastern Standard Time. However, we do offer 24 hour support for emergencies. If you have a problem that requires immediate attention and it is before or after our normal operating hours, please call our main office line at 410-329-1300. There will be an after-hours message that will give you a cell phone or pager number to call for support. Please note that this number often changes from week to week, so make sure you call our main office line first to get the appropriate number. Back to Top
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