Paradigm Software, L.L.C. offers our customers a comprehensive support program through our Standard Support Services Agreement.
Technical Support Contact Information
Users with an active Standard Support Services Agreement are entitled to the following services:
- Direct technical support with our team for the life of the Agreement
- Standard Support available from 7:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday, except company holidays
- 24/7 Emergency Support
- Same level of service and support to all of our customers
- All support calls and emails are logged in our ticketing system
- Customer has access to check the status of open tickets via our website
- Utilize Remote Desktop applications such as LogMeIn Rescue, VPN, etc. to provide efficient remote access support
- Enhancements, updates, upgrades, and fixes are delivered through our website or remote support
- Continual improvements to our software and newly tested updates available on a weekly basis
- Software updates to your version of the application from our website
For issues that fall outside the scope of our Support Agreement, such as help with 3rd party software, software reinstallation or hardware not supplied by Paradigm, additional charges may apply.